Frequently Asked Questions

COVID-19

Effective immediately, we have temporarily closed our showroom to protect our team, clients and communities.

Our website is always available and you can chat to us via the website or by phone.

Please contact us if you have any questions.

+44 (0)207-242- 3873
info@modnice.com

Can I pay with using my credit or debit card?

Mod N Ice uses Paypal card processing system - they accept all major credit cards.

Do you ship internationally?

Yes we do ship internationally. Delivery costs vary depending on destination.

Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient and these fees are collected at the time of delivery.

Please contact us so that we can discuss further delivery options.

Can I come to your store and buy items without an appointment?

All items are made to order, each product is ready within Five to Ten business days.

A member of staff is always onsite and available to assist you placing your order, answer any questions and can help you select the exact pieces that you’re looking for. However we do recommend booking an appointment to ensure you will receive a dedicated time slot.

What is your return policy on products?

All products in our online store carry a fourteen (14) day “notification of faulty product” period and a further fourteen (14) days to return the product, from the notification date.

Custom made items are not refundable

Do you make your own products?

Yes, we do.  The Mod N Ice Collections are developed by the Mod N Ice team directly on site.

Where do you source your stones and metals from?

All of our materials is brought locally from reputable bullion and diamond Dealers In and around the Hatton Garden area

Do you practice responsible sourcing?

Mod N Ice has established Responsible Sourcing Protocols for all our suppliers, which ensure that none of the materials that we use contributes to conflict anywhere in the world.

Why does my product or gemstone look different to the image pictured on the website?

The product photography displayed on our website matches the product as closely as possible. All of our jewellery is hand-finished with genuine gemstones; therefore, details such as the exact shade of colour of the stone can vary slightly. This is all a part of what makes your Mod N Ice Jewellery unique and special.

How long will a custom made piece take?

A custom items takes between three (3) - eight (8) weeks depending on the design, if the design is complex and we need to make a prototype this lead time will extend into twelve (12) weeks

I'd like to send my order as a gift, can you do gift wrapping?

All products at Mod N Ice are gift wrapped.

Have further questions?

Please contact us so that we can further assist you.